MANAGED SERVICES FOR BUSINESS INTELLIGENCE

Stop Wasting Time, Talent and Money

Keeping your BI applications running efficiently, reliably and consistently is a distraction from your real priorities. But letting experts manage this function is a no-brainer. By offloading to Lancet, you can reduce costs, improve your operations and redeploy your best talent elsewhere.

Lancet Managed Services for Business Intelligence is a comprehensive array of operations and engineering services based on Lancet’s 5 Disciplines model. Lancet consultants have vast experience managing the largest and most complex BI platforms in the world. Most shops use internal staff or simple staff augmentation to manage their BI environment. But we have a better way. We offer a service that leverages our experience and competence to provide you with standard-setting levels of service, responsiveness, efficiency and cost control.

CENTRALIZED OPERATIONS AND MONITORING
The foundation of Lancet Managed Services for Business Intelligence is true application-level monitoring by BI experts, ensuring that your BI Platform remains reliable and delivers optimum performance. Your systems are continually assessed to assure availability, performance, and query results. If a variation occurs outside of the range of acceptable performance, our operations center is alerted, and proactively begins investigation, diagnosis, and resolution -- without impacting your personnel management and labor planning. With our best talent keeping watch, you and your best talent can focus on adding real business value, instead of dealing with operational interruptions.

We manage your operations from our centralized command center staffed by BI experts to insure your MicroStrategy applications run reliably and efficiently – all the time!

SPECIALIZED SUPPORT SERVICES TO OPTIMIZE BI OPERATIONS

BI Server Configuration Management – Planning and implementing growth and change to your BI server infrastructure. Precise tracking of current and future states.

BI Application Deployment Management – Support to project teams in the release of applications and application change management. Processing and logging of new capabilities as they migrate from development to pre-production, and from pre-production to production.

End-User Application Support – Analysis, isolation, diagnosis and resolution of reported end-user application issues. Services can be contracted at any tier of the support process.

Technical Issue Management – Analysis, isolation, diagnosis and resolution of reported technical platform or configuration issues. Services can be contracted at any tier of the support process.

Application Maintenance – Routine maintenance and minor enhancements to BI applications as specified by client project teams.

End-User Application Privilege and Security Administration – Additions, deletions and changes to user IDs; application and data security definitions.

Software License Management and Compliance – Audit and tracking of actual software usage, compliance management linked to end-user administration. Support for vendor negotiation and price optimization.

Application Performance Management and Capacity Planning – Tracking of application usage and performance measurement histories. Analysis, diagnosis and resolution of indicated performance issues. On-going measurement of server utilization over time and predictive analysis of required capacity increases.

YOUR WAY OR OUR WAY - YOU DECIDE
We know that each operation has unique requirements, and each client has unique preferences. Lancet’s flexible approach to Managed Services delivers the services you need, in exactly the way you want. Each service plan is customized after extensive consultation to best meet your needs:

Turn your platform over to us and we’ll apply Lancet best practices. Or tell us how you want things run, and we’ll follow your directions.
Pay by the hour or pay a consistent monthly fee with defined service levels.
Manage your current platform as-is, or use Lancet engineering services to automate, optimize, secure and scale it to meet your objectives.
Tailor your managed service solution through a mix of on-site and remote staffing. On-call support can be arranged during your business hours, or around the clock if you need it.

WHY USE LANCET MANAGED SERVICES FOR BUSINESS INTELLIGENCE?

Highest Service Levels: Our control center continually monitors your systems, so you can be assured of the highest possible service levels. We’ll be your watchdog 24/7/365. We understand the importance of immediate problem detection and rapid resolution.

Experience: Our seasoned staff averages 15 years of experience, and has worked with some of the most challenging and demanding BI deployments in the industry.

Competence: Lancet consultants are vendor-trained and certified on your BI platform. Because we use a team approach, each consultant benefits from every other team member’s training and experience.

Lower Cost: Using advanced methods and tools, we reduce manual tasks and employ efficiencies where possible. Because we manage multiple clients from our centralized operation, you benefit from economy of scale. The end result is that you get better coverage than you have now – without the cost.

Staff Efficiency: Rather than having your critical resources stuck on non-productive maintenance assignments, you can redeploy the talent and expertise of your employees where you can realize the greatest return on investment.

Compliance and Control: Services and service levels are clearly defined and measurable. You get separation of duties between operations and development personnel, and software license compliance is continually monitored.

Security: Application and server security is maintained by a single entity, minimizing the number of people with administrative access to your systems.

Stop wasting time, talent and money. Leverage the expertise of Lancet. Contact us at 952.230.7360 to find out how you can realize immediate savings, increased performance and enhanced user satisfaction.